Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/47233

Title

A qualitative method for identifying factors that influence user satisfaction

Author(s)

Terrill, Bernard J.;  Flitman, Andrew

Abstract

Understanding what influences users' satisfaction, or otherwise, with computer systems is a topic of importance to many within the field of information systems. Research into this question has typically relied on quantitative methods; in the course of a formal research project, a new method was developed which investigates the question using qualitative techniques. The method, along with the practical and theoretical context that gives it relevance, is described in this paper. For clarity, the method will be referred to herein as MIFIUS-Q1 (a Method for the Investigation of Factors Influencing User Satisfaction---Qualitative).

Publication type

Conference paper

Source

Constructing the infrastructure for the knowledge economy: methods and tools, theory and practice: Proceedings of the 12th International Conference on Information Systems and Development, Melbourne, Victoria, Australia, 29-31 August 2003 / Henry Linger, Julie Fisher, Wita Wojtkowski, W. Gregory Wojtkowski, Joze Zupancic, Kitty Vigo and Josie Arnold (ed.), pp. 293-304

Publication year

2004

Keyword(s)

Influencing factors;  MIFIUS-Q1;  Qualitative analysis;  Repertory grid interviews;  System design;  User satisfaction;  Users

Publisher

Kluwer Academic Publishers

ISBN

9780306485541, 0306485540

Publisher URL

http://www.springer.com/business/business+information+systems/book/978-0-306-48554-1

Publisher URL

http://books.google.com.au/books?id=bd1Tv00URuEC

Peer reviewed