Healthcare delivery systems: designing quality into health information systems

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Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/48072

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Title: Healthcare delivery systems: designing quality into health information systems
Author(s): Joyce, Phil; Green, Rosamund; Winch, Graham
Abstract: To ensure that quality is 'engineered in' a holistic, integrated and quality approach is required, and Total Quality Management (TQM) principles are the obvious foundations for this. This paper describes a novel approach to viewing the operations of a health provider where electronic means could be used to distribute information (including electronic fund settlements), building around the Full Service Provider core. Specifically, an approach called the 'triple pair flow' model is used to provide a view of healthcare delivery that is integrated, yet detailed, and that combines the strategic enterprise view with a business process view.
Publication type: Conference paper
Research centre: Swinburne University of Technology. Faculty of Information and Communication Technologies
Source: Studies in health technology and informatics: proceedings of 'Building Sustainable Health Systems', the 12th World Congress on Health (medical) Informatics (MEDINFO 2007), Brisbane, Queensland, Australia, 20-24 August 2007 / Klaus A. Kuhn, James R. Warren and Tze-Yun Leong (eds.), Vol. 129, pp. 43-47
Publication year: 2007
Keyword(s): Health informatics; Health information systems; Information systems; Medical information; Total quality management; TQM; Triple pair flow construct
Publisher: IOS Press
ISBN: 9781586037741, 1586037749
Publisher URL: http://www.iospress.nl/html/9781586037741.php
Publisher URL: http://books.google.com/books?id=dEXxG4XyvKwC
Peer reviewed