Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/51593

Title

Knowledge management practices to support continuous improvement

Author(s)

Oliver, Judy

Abstract

The purpose of the study is to investigate the knowledge management practices of organisations with a quality approach to operations. In particular, to identify practices favoured by organisations where the quality initiatives have been rated as “exceeded expectations”. Data was collected from a mail survey of Australian organisations certified to quality standard ISO9000. The findings suggest that organisations with a more successful quality program have regular briefings to share experiences and progress on projects, best practices, success and failures; a general environment where learning from experience is shared; and an organisation structure that encourages ease of communication. Such attributes support the continuous improvement efforts and encourages learning within the organisations.

Publication type

Journal article

Research centre

Swinburne University of Technology

Source

Journal of Knowledge Management Practice, Vol. 9, no. 4 (Dec 2008)

Publication year

2008

FOR Code(s)

150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)

Keyword(s)

Continuous improvement;  Employee development;  Knowledge management practices;  Organisational learning;  Quality management

Publisher

The Leadership Alliance

ISSN

1705-9232

Publisher URL

http://www.tlainc.com/jkmp.htm

Peer reviewed