The purpose of the study is to investigate the knowledge management practices of organisations with a quality approach to operations. In particular, to identify practices favoured by organisations where the quality initiatives have been rated as “exceeded expectations”. Data was collected from a mail survey of Australian organisations certified to quality standard ISO9000. The findings suggest that organisations with a more successful quality program have regular briefings to share experiences and progress on projects, best practices, success and failures; a general environment where learning from experience is shared; and an organisation structure that encourages ease of communication. Such attributes support the continuous improvement efforts and encourages learning within the organisations.