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Home List of Titles Interpreting levels of dissatisfaction: exit, voice, loyalty and neglect: a case study of academics in an Australian university
Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/1480
- Interpreting levels of dissatisfaction: exit, voice, loyalty and neglect: a case study of academics in an Australian university
- Annakis, John; Nawano, Tsunehiko; Slepcev, J.
- This study evaluated academics perceptions of job dissatisfaction and assessed it within the job context of Higher Education in an Australian university. A case study design was selected for this research as it allowed for a comprehensive analysis of the context, which is known to influence some behaviour. In-depth, interviews were used, to encourage participant narratives from which a number of themes were extracted. The results revealed that the Australian academic work environment was not entirely flexible, and that this led to a number of themes such as isolation, parity, and recognition revealing an underlying sense of dissatisfaction to work conditions and organizational practices. After exploring these themes, a variant of Hirschman’s (1970), (Farell 1983); exit, voice and loyalty model was utilized to describe the behavioural reactions to job dissatisfaction, whilst a literature review was used to investigate the organizational and environmental context of the university to compare workers reactions to the extant literature. On the basis of these discoveries it was suggested that future studies could extend this research, utilising a larger sample across different levels and various stakeholders, considering both context and behavioural factors across the workplace.
- Publication type
- Journal article
- Research centre
- Swinburne University of Technology. Faculty of Business and Enterprise
- The International Journal of Learning, Vol. 11 (2004), pp. 283-292
- Publication year
- Academics; Australia; Colleges; Dissatisfication; Loyalty; Universities
- Common Ground Publishing
- Publisher URL
- Peer reviewed