User involvement in the design and appropriation of a Mobile Clinical Information System: reflections on organisational learning

Search Swinburne Research Bank

Information systems | 0806 Information Systems

Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/197157

Check Swinburne's subscriptions for full text availability

Title: User involvement in the design and appropriation of a Mobile Clinical Information System: reflections on organisational learning
Author(s): Burley, Liz; Scheepers, Helana; Owen, Libby
Abstract: User participation during systems development has been linked to the success of IS and to the elicitation of improved user requirements. The focus of most of the research on user participation is on the systems development process and does not consider the role of the user after the system has been implemented. This chapter explores user participation in the development, implementation and use of a Mobile Clinical Information System within the Metropolitan Ambulance Service, Melbourne, Australia. The chapter draws the following three conclusions. User involvement should be established during the systems development of the new IS, and also needs to be followed up during the implementation and use of the system. Various levels of user involvement can be utilised during the life cycle of the IS. Effective user involvement during the use of the system relies on fast and reactive responses to change requests by users.
Publication type: Conference paper
Research centre: Swinburne University of Technology. Faculty of Information and Communication Technologies
Source: Information systems development: challenges in practice, theory, and education: proceedings of the 16th International Conference on Information Systems Development (ISD2007), Galway, Ireland, 29-31 August 2007 / Wita Wojtkowski, Gregory Wojtkowski, Michael Lang, Kieran Conboy and Chris Barry (eds.), pp. 143-156
Publication year: 2009
FOR Code(s): 0806 Information Systems
Keyword(s): Information systems; Mobile Clinical Information System; User involvement; User participation; User satisfaction
Publisher: Springer
ISBN: 9780387687728, 0387687726
Publisher URL: http://dx.doi.org/10.1007/978-0-387-68772-8_12
Peer reviewed