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Service quality as the basis for customer segmentation in the international airline industry
List of Titles
Service quality as the basis for customer segmentation in the international airline industry
Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/2302
- Title
- Service quality as the basis for customer segmentation in the international airline industry
- Author(s)
- Lobo, Antonio C.; Mehta, Subhash; Ngansathil, Wichitra
- Abstract
- No abstract available.
- Publication type
- Conference paper
- Research centre
- Swinburne University of Technology. Faculty of Business and Enterprise
- Source
- Proceedings of the 34th Annual Meeting of the Western Decision Sciences Institute, Vancouver, British Columbia, Canada, 22-26 March 2005, pp. 287-289
- Publication year
- 2005
- Publisher
- Omnipress
- ISBN
- 1098-2248
- Peer reviewed
