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Development of a customised scale to measure service quality in the life insurance industry
List of Titles
Development of a customised scale to measure service quality in the life insurance industry
Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/2327
- Title
- Development of a customised scale to measure service quality in the life insurance industry
- Author(s)
- Lobo, Antonio C.; Mehta, Subhash; Rex, Judith E.
- Abstract
- No abstract available.
- Publication type
- Conference paper
- Research centre
- Swinburne University of Technology. Faculty of Business and Enterprise
- Source
- Proceedings of the 34th Annual Meeting of the Western Decision Sciences Institute, Vancouver, British Columbia, Canada, 22-26 March 2005
- Publication year
- 2005
- Publisher
- Omnipress
- ISBN
- 1098-2248
- Copyright
- Copyright
- Peer reviewed
