The knowledge toolbox: a review of the tools available to measure and manage intangible resources

Search Swinburne Research Bank

Home

Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/199459

Title: The knowledge toolbox: a review of the tools available to measure and manage intangible resources
Author(s): Bontis, Nick; Dragonetti, Nicola C.; Jacobsen, Kristine; Roos, Goran
Abstract: Given the increased discussion on the development of metrics to manage intangible resources, there is a need for a review of the most important tools available to managers for this purpose. This article reviews four measurement systems currently popular among practitioners: (i) human resource accounting; (ii) economic value added; (iii) the balanced scorecard; and (iv) intellectual capital. The assumptions and details of each tool are discussed, as well as the operationalisation procedures to apply them correctly. Strengths and shortcomings of each system are also analysed in order to supply 'knowledge managers' with the instruction sheet to the knowledge toolbox.
Publication type: Journal article
Source: European Management Journal, Vol. 17, no. 4 (1999), pp. 391-402
Publication year: 1999
FOR Code(s): 1503 Business and Management
Keyword(s): Economic value added; Human resource accounting; Intangible assets; Intangible resources; Intellectual capital; Knowledge management; Metrics; The balanced scorecard
Publisher: Elsevier
ISSN: 0263-2373
Publisher URL: http://dx.doi.org/10.1016/S0263-2373(99)00019-5
Peer reviewed