Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/199896

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Title

Defining customizable business processes without compromising the maintainability in multi-tenant SaaS applications

Author(s)

Kapuruge, Malinda;  Colman, Alan;  Han, Jun

Abstract

In Software-as-a-Service (SaaS) delivery model a vendor maintains a single application instance, which is used by multiple tenants. However, due to changing business requirements tenants expect customizations. Providing such customizations is trivial to retain tenants but a challenge to the vendor due to multi-tenancy. In this paper we present an approach to define such customizable business processes in multi-tenant SaaS applications without unnecessary and hard to maintain duplication of process definitions and deployments.

Publication type

Conference paper

Research centre

Swinburne University of Technology. Faculty of Information and Communication Technologies

Source

Proceedings of the IEEE 4th International Conference on Cloud Computing (CLOUD 2011), co-located with the IEEE 9th International Conference on Web Services (ICWS 2011), the IEEE 8th International Conference on Services Computing (SCC 2011) and the IEEE 7th World Congress on Services (SERVICES 2011), Washington, District of Columbia, United States, 04-09 July 2011 / Ling Liu and Manish Parashar (eds.), pp. 748-749

Publication year

2011

FOR Code(s)

0806 Information Systems

Keyword(s)

BPM;  Cloud computing;  Middleware;  SaaS;  Service oriented architecture;  SOA;  Software as a Service

Publisher

IEEE

ISSN

2159-6182 (series ISSN)

ISBN

9781457708367, 1457708361

Publisher URL

http://dx.doi.org/10.1109/CLOUD.2011.93

Copyright

Copyright © 2011 IEEE. The accepted manuscript of the paper is reproduced here in accordance with the copyright policy of the publisher. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.

Full text

Peer reviewed