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Home List of Titles Assessing the quality of a local authority conference and hospitality venue using the ServQual model
Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/206816
- Assessing the quality of a local authority conference and hospitality venue using the ServQual model
- Donnelly, M.; White, E. P.
- Abstract not available.
- Publication type
- Conference paper
- Proceedings of the 10th International Conference on ISO 9000 and TQM and the 5th Shanghai International Symposium on Quality, TQM and Six Sigma for Competitiveness, Shanghai, China, 28-30 March 2005 / Sam K. M. Ho (ed.), pp. 167-168
- Publication year
- Conference venues; Hospitality venues; Local government; Service quality; ServQual; Venues
- Shanghai Association for Quality
- 9771004781059, 1004781059
- Copyright © 2005.
- Peer reviewed