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- Evaluating IT investments: an organizational perspective
- Simmons, Pamela
- This study focuses on the way in which organisations evaluate their investments in information technology (IT). The objective is to bridge the gap betwen the mainly theoretical work done on evaluation and the experiences and needs of organisations. A comprehensive benefits and measurement framework is described. The five types of benefit cover all benefits that are likely to result from an IT investment and a set of measures, based on the literature and the experience of organisations, is proposed. If the same measures are also used to review the project after implementation and monitored regularly as part of a benefits management programme, they provide feedback to the business managers to ensure that the expected benefits are achieved. Taking this proactive step increases the likelihood of investments in IT resulting in enhanced business performance. This study has also revealed that organisationaI context influences evaluation policy and practices. Differences in attitudes towards effectiveness, evaluation and measurement can be explained by the industry sector, the culture and the management approach of the organisation. A complete model of the evaluation process demonstrates the complex nature of the evaluation of IT investments in organisations.
- Publication type
- Working paper
- Research centre
- Swinburne University of Technology. Department of Information Systems
- Faculty of Business working papers, No. 101 (Mar 1993)
- Publication year
- Cost effectiveness; Evaluation; Information technology
- Faculty of Business, Swinburne University of Technology
- Copyright © 1993 Pamela Simmons. This work is reproduced in good faith. Every reasonable effort has been made to trace the copyright owner. For more information please contact firstname.lastname@example.org.
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