Investigating customer service levels to achieve competitive advantage in the home entertainment industry | Swinburne Research Bank

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Investigating customer service levels to achieve competitive advantage in the home entertainment industry

Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/208902

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Title: Investigating customer service levels to achieve competitive advantage in the home entertainment industry
Author(s): Maritz, Alex
Abstract: Abstract not available.
Publication type: Book chapter
Source: Entertainment industry: economic and business aspects / I. Mukherjee (ed.)
Publication year: 2006
Keyword(s): Competitive advantage; Customer service; Home entertainment industry
Publisher: ICFAI
Copyright: Copyright © 2006.

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Last updated: Friday, 16-Nov-2012 12:52:53 EST
Maintained by: Swinburne Research Bank (researchbank@swin.edu.au)
Authorised by: Derek Whitehead (dwhitehead@swin.edu.au)