Search Swinburne Research Bank
This object has not yet been indexed by the background indexing service.
Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/224629
|Download PDF (Accepted manuscript) (Adobe Acrobat PDF, 2 MB)|
- Understanding socially oriented roles and goals through motivational modelling
- Miller, Tim; Pedell, Sonja; Sterling, Leon; Vetere, Frank; Howard, Steve
- Technology has the potential to transform our home life, but only if it addresses the needs of its users. Understanding and modelling social needs is a challenge. For example, how do we understand, model, and then evaluate a system that must support needs such as 'being fun'? In this paper, we define a systematic and repeatable process and method for understanding the roles and goals within a social domain for the purpose of informing technology design. We use the case study of building technology that supports meaningful interactions between grandparents and grandchildren separated by distance. Rather than attempt to define the roles of grandparents and grandchildren, and their associated goals, we study the roles and goals of activities in which grandparents and grandchildren typically engage, such as storytelling and gifting, and define role and goals models from the resulting data. The data obtained from the study of these activities provides a form of validation of the models. From these, we gain a better understanding of this complex social relationship, and how software systems can be built to support it. The models that emerge during the process are useful boundary objects, allowing knowledge to be shared across and between the disparate stakeholder communities, including end users, software engineers, and field researchers, and serve as inputs to the design process.
- Publication type
- Journal article
- Research centre
- Swinburne University of Technology. Faculty of Design
- Research centre
- Swinburne University of Technology. Faculty of Information and Communication Technologies
- Journal of Systems and Software: incorporating selected papers from the 2011 Joint Working IEEE/IFIP Conference on Software Architecture (WICSA 2011), Boulder, Colorado, United States, 20-24 June 2011, Vol. 85, no. 9 (Sep 2012), pp. 2160-2170
- Publication year
- Publisher URL
- Copyright © 2012 Elsevier Inc. The accepted manuscript is reproduced in accordance with the copyright policy of the publisher.