This paper addresses the issue of benefit realisation from e-marketplaces and examines whether there are significant differences in benefit recognition according to the type of e marketplace used. An empirical study of two marketplaces and one buying organisation is used to analyse how the realisation of benefits may vary according to different e marketplace models. A comparison is made between an intermediary and a consortium marketplace before the benefits achieved by the buying organisation are discussed. The study found that although there were distinct differences between the e-marketplaces, many benefits are achievable from both. Benefit realisation was influenced more by the buyer's procurement strategies than by the features offered.
Proceedings of the 15th Australian Conference on Information Systems (ACIS 2004), Hobart, Tasmania, Australia, 01-03 December 2004