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Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/238276
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- Title
- A framework for service recipient inclusion in community IT projects
- Author(s)
- Felstead, Chris; Stockdale, Rosemary
- Abstract
- Not-for-profit organizations put considerable effort into community-based Information Technology (IT) projects to bridge the gap between the 'haves and the 'have-nots' of the digital divide. However, the outcomes of these IT projects are often seen as problematic with service recipients failing to gain the intended benefits. It is proposed that this is often because the recipients fail to be engaged as a result of being ascribed with belonging to a community without the perceived power or ability to participate. It is also proposed that this is an area for further study with a bias towards using Participatory Design Techniques in conjunction with the model suggested in this paper. The researchers believe that this could provide an area of investigation for an Action Research project.
- Publication type
- Conference paper
- Research centre
- Swinburne University of Technology
- Source
- Proceedings of 'Integration, Interaction, Innovation, Immersion, Inclusion', the Annual Conference of the Australian Computer-Human Interaction Special Interest Group (OZCHI 2012), Melbourne, Victoria, Australia, 26-30 November 2012, pp. 134-137
- Publication year
- 2012
- Keyword(s)
- Ascribed membership; Community IT projects; Framework; IT Projects; Not-for-profit organisations; Recipients; Service recipients; Services; Stakeholders
- Publisher
- ACM
- ISBN
- 9781450314381, 1450314384
- Publisher URL
- http://dx.doi.org/10.1145/2414536.2414559
- Copyright
- Copyright © ACM, 2012. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in the proceedings of OZCHI, (2012) http://dx.doi.org/10.1145/2414536.2414559.
- Full text
- Peer reviewed
