Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/5397

Title

Effects of advance organizers, mental models and abilities on task and recall performance using a mobile phone network

Author(s)

Langan-Fox, Janice;  Platania-Phung, Chris;  Waycott, Jennifer

Abstract

Mobile phone usage is now at saturation point in most Western countries. The current research investigated the usability of services provided by a mobile phone network, specifically whether two different forms (text, graphic) of an advance organizer (AO) assisted novice users in applying information supplied in a manual. It was hypothesized that a graphic AO would facilitate the development of coherent mental models of the network to enhance task performance, and that lower ability groups in particular would benefit from AOs. Contrary to prediction, the text AO group outperformed both the graphic AO and control groups. Lower ability groups also benefited more from a text AO than a graphic AO.

Publication type

Journal article

Research centre

Swinburne University of Technology. Faculty of Business and Enterprise. Australian Graduate School of Entrepreneurship

Source

Applied Cognitive Psychology, Vol. 20, no. 9 (2006), p. 1143-1165

Publication year

2006

Publisher

John Wiley & Sons

ISSN

0888-4080

Publisher URL

http://dx.doi.org/10.1002/acp.1258

Copyright

Copyright © 2006 John Wiley & Sons, Ltd. Publisher does not officially support author/institution self-archiving of either the postprint (final, revised accepted draft) or published version of full text.

Peer reviewed