Managerial competence within the hospitality and tourism service industries : global cultural contextual analysis

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Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/20921

Title: Managerial competence within the hospitality and tourism service industries : global cultural contextual analysis
Author(s): Saee, John
Abstract: This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace. [Book jacket].
Publication type: Book
Research centre: Swinburne University of Technology. Faculty of Business and Enterprise
Source: Routledge advances in management and business studies, No. 31
Publication year: 2006
Keyword(s): Hospitality industry; Tourism; Management
Publisher: Routledge
ISBN: 0415385962
Peer reviewed