Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/37392

Download PDF (Published version) (Adobe Acrobat PDF, -1 bytes)

Title

An agent-based framework for service level agreement management

Author(s)

He, Qiang;  Yan, Jun;  Kowalczyk, Ryszard;  Jin, Hai;  Yang, Yun

Abstract

In the Web services environment, Service Level Agreements (SLA) refer to mutually agreed understandings and expectations of service provision between service consumers and providers. Although management of SLA is critical to wide adoption of Web services technologies in the real world, support for it is very limited nowadays. There lacks adequate frameworks and technologies supporting various SLA operations. This paper presents an agent-based framework which utilises the agents' ability of negotiation, interaction, and cooperation to facilitate autonomous and flexible SLA management. Based on this framework, mechanisms for autonomous SLA formation, recovery, and profiling are proposed and discussed.

Publication type

Conference paper

Research centre

Swinburne University of Technology. Faculty of Information and Communication Technologies

Source

Proceedings of the 11th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2007), Melbourne, Victoria, Australia, 26-28 April 2007, pp. 412-417

Publication year

2007

Keyword(s)

Agents;  Service level agreements;  SLA;  Web services

Publisher

IEEE

ISBN

9781424409631, 1424409632

Publisher URL

http://dx.doi.org/10.1109/CSCWD.2007.4281471

Copyright

Copyright © 2007 IEEE. Published version of the paper reproduced here in accordance with the copyright policy of the publisher. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.

Full text

Peer reviewed