Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.3/40694

Title

Benchmarking of Australian university international operations 2007: findings and an institutional perspective

Author(s)

Olsen, Alan;  Smart, Jeffrey

Abstract

The Australian Universities International Directors’ Forum (AUIDF) in 2007 conducted a benchmarking study on eight specific aspects of the international operations of Australian universities, focusing on international students on campus in Australia. Population sizes in the study were large: of the 38 universities who were members of the Australian Vice-Chancellors Committee in 2006, 36 universities participated. The study covered 76,200 commencing international students onshore in universities in Australia in 2006. The AUIDF benchmarking study has now been conducted five times, from 2002 to 2006, and AUIDF now holds useful time series data. Alan Olsen will present some high-level findings from the AUIDF benchmarking study, in the activities benchmarked: Costs of International Offices; Staffing of marketing, enquiries, admissions and compliance; Admissions policies, procedures and quotas; International student services; International student mobility; Costs of recruiting for key source countries; Conversion rates from applications to offers to commencements; Structure of International Offices and scholarships for international students. He will also present some time series data. Jeffrey Smart will present from an institution perspective, describing how the results of benchmarking are used for strategy and planning purposes, including highlighting where improvements are needed, where institutions can learn from others and where problems have to be investigated. Both presenters will address the issue of why some measures stubbornly do not move over time despite efforts in a number of universities.

Publication type

Conference paper

Research centre

Swinburne University of Technology. Swinburne International

Source

Paper presented to Quality and Outcomes: Fulfilling the Promise: the 21st Australian International Education Conference, Melbourne, Victoria, Australia, 09-12 October 2007

Publication year

2007

Keyword(s)

Australia;  Benchmarking;  Colleges;  Education;  International students;  Performance measures;  Universities

Publisher

IDP Education Australia

ISSN

2002-0509 (series ISSN)

Publisher URL

http://www.aiec.idp.com/past_papers/2007.aspx

Copyright

Copyright © 2007 IDP Education Australia Limited.