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Application of knowledge management for strengthening customer satisfaction in service industry
Author: Ivanov, S. | de Waal, Gerrit Anton | Shieh, C. J.
Publication year: 2011
Publication type: Journal article
Peer reviewed: Peer reviewed
Applying agents within knowledge management
Author: Sterling, Leon
Publication year: 2011
Publication type: Reference entry
Critical success factors and perceived benefits of knowledge management implementation: towards a conceptual framework
Author: Wai, Yip Mum | Hong, Alex Ng Hou | Din, Sabariyah binti
Publication year: 2011
Publication type: Journal article
Space as a knowledge management tool
Author: Chevez, Agustin
Publication year: 2011
Publication type: Conference paper
Peer reviewed: Peer reviewed
A comparative study of architecture knowledge management tools
Author: Tang, Antony | Avgeriou, Paris | Jansen, Anton | Capilla, Rafael | Babar, Muhammad Ali
Publication year: 2010
Publication type: Journal article
Peer reviewed: Peer reviewed
ThinkFree: using a visual wiki for IT knowledge management in a tertiary institution
Author: Hirsch, Christian | Hosking, John | Grundy, John | Chaffe, Tim
Publication year: 2010
Publication type: Conference paper
Full text: Full text
Peer reviewed: Peer reviewed
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Understanding organizational learning via knowledge management in government-link companies in Malaysia
Author: Helmi, Asleena | Ahmad, Zainal Ariffin | Hung, Daisy Kee Mui
Publication year: 2009
Publication type: Conference paper
Categorisation of knowledge management processes in the development of sustainable enterprises
Author: Van Der Meer, Rosemary | Sinnappan, Sukunesan
Publication year: 2008
Publication type: Conference paper
Peer reviewed: Peer reviewed
Knowledge management practices to support continuous improvement
Author: Oliver, Judy
Publication year: 2008
Publication type: Journal article
Peer reviewed: Peer reviewed
The role of knowledge management in an organsitation's sustainable development
Author: Van Der Meer, Rosemary | Sinnappan, Suku
Publication year: 2008
Publication type: Conference paper
Peer reviewed: Peer reviewed
A contemporary business model conceptualization to capture innovation, knowledge management and quality in SMEs: evidence from the business services sector
Author: Osterwalder, Alexander | Durden, Geoffrey | Thyil, Vijaya | Hasic, Nina
Publication year: 2007
Publication type: Conference paper
Peer reviewed: Peer reviewed
An in-depth analysis of the applications of information and communication technologies in organizational knowledge management initiatives
Author: Song, Hongli | Deng, Hepu | Martin, Bill | Qian, David
Publication year: 2007
Publication type: Conference paper
Peer reviewed: Peer reviewed
Knowledge management agents
Author: Sterling, Leon
Publication year: 2006
Publication type: Reference entry
Knowledge management and publishing: the role of intangibles in digital supply chain
Author: Martin, Bill | Deng, H. | Tian, Xuemei | Byrne, J.
Publication year: 2006
Publication type: Conference paper
Peer reviewed: Peer reviewed
The role of knowledge management governance in the implementation of strategy
Author: Zyngier, Suzanne M. | Burstein, Frada | McKay, Judith
Publication year: 2006
Publication type: Conference paper
Peer reviewed: Peer reviewed