Workgroup structures in offshore software development projects: a vendor case study

Author(s)

Mathrani, Anuradha; Parsons, David; Stockdale, Rosemary

Available versions

Abstract

Studies have shown that offshore development of software projects is not without its challenges, as development teams try to make sense of the organisational artefacts sent to them from distributed sites. These challenges are associated with; lack of implicit knowledge related to the client's functional work processes, inadequate coordination and control mechanisms, and lack of trust across dissimilarities. This paper describes how a vendor's organisational structures have been used to overcome the struggle associated with knowledge sharing in a virtual environment. The vendor has developed workgroup structures involving new boundary roles for building relationships with clients and coordination of project schedules at offshore development sites. Vendor employees located at the client country interpret the implicit knowledge related to the client's functional work processes, which are then translated over a centralised organisational portal to offshore development locations. Regular updates are maintained in the organisational portal to provide information on current project tasks to both clients and distributed team members. English language training is also provided to developers to improve trans-global communications.

Publication year

2009

Publication type

Conference paper

Source

13th IEEE Enterprise Distributed Object Computing Conference Workshops (EDOCW 2009), Auckland, New Zealand, 01-04 September 2009, pp. 344-351

Publisher

IEEE

ISBN

9781424455645

Copyright

Copyright © 2009 IEEE. The published version is reproduced in accordance with the copyright policy of the publisher. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.

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